COVID-19 delays: Our estimated processing time is 1-7 business days + 24 hour quarantine period + shipping time is 5 days to 15 days .
Once your order has been sent out, you will receive an email with a tracking number. Please note once your order is dispatched, we cannot assume responsibility for any transit issues made by the postage provider. Please lodge a query with us if any major issues arise.
Orders received over a weekend will be processed on the following Monday. Orders made on a public holiday will be processed the following business day.
As soon as your order is dispatched, you will receive tracking information via email. Delivery timings are subject to shipping provider services. We cannot assume responsibility for any delays or delivery loss made by postage providers. Please lodge any delayed/missing parcel queries to respective provider. However, if you still require assistance, please contact us via firstname.lastname@example.org with your order number #.
As soon as your order is dispatched you will receive tracking information via email.
Returns and exchanges are not accepted based on crystal characteristics or on change of mind. Stones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two Crystals will ever be the same. Please be aware as natural objects they’re appearance can vary from the images shown and they may contain tiny fissures and pits. Please expect to find inclusions and beautiful markings within the crystal itself. Our designs and crystal cuts are made to show the beauty of a crystalline structure rather than looking like glass. Please be aware that our products are hand mined from mother earth womb so they will never be completely ‘perfect’.
All items purchased from Spiritual Crystals World are carefully packed with love and care. Each item is thoroughly inspected before being packaged and sent to all of our customers. We use bubble wrap to ensure your crystals arrive safely. However, accidents may occur during transit on the rare occasion.
Video of opening package is mandatory to get refund for breakage crystals arrives For breakages and exchange requests, please email us, with your order number # and a video of opening the package along with your query, within 7 days of you receiving your parcel. Refunds and store credits will be issued.We reserve the right to decide upon making refund or issue store credit. All refunds are made through the type of payment method in which you made the original purchase. Once we receive the item, we will begin to process the refund within 7-10 business days and we will notify you once the refund has been processed from our end.
Please note, SCW may or may not reimburse return shipping charges on refunds or exchanges (this is determined on a case by case basis). SCW bear no responsibility for the loss of an item being returned, which is why we recommend using registered mail to return an item. We will not be held liable for items that are sent back broken or damaged, and may or may not process the refund/exchange if so.